Privacy Policy

This Privacy Policy describes how and when Rumah Ranting collects, uses and shares your information when you use our Services. Rumah Ranting receives your information through our various websites, SMS, APIs, email notifications, applications, buttons, and widgets (the "Services" or "Rumah Ranting"). For example, you send us information when you use Rumah Ranting from our website, post or receive confirmation via e-mail, or access Rumah Ranting from an application such as Rumah Ranting for Mac, Rumah Ranting for Android. When using any of our Services you consent to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy. Irrespective of which country you reside in or supply information from, you authorize Rumah Ranting to use your information in the Indonesia and any other country where Rumah Ranting operates.

If you have any questions or comments about this Privacy Policy, please contact us at or here.

Information Collection and Use

Information Collected Upon Reservation and Registration:

  1. We will not sell, trade, give etc the information that we collect on your site to any third party without your express permission. When carrying out a transaction, you are required to provide information relating to your name and identity, e-mail address, financial information (such as payment and credit card details) and your contact information ('Customer Information'). We require this Customer Information in order to process your transaction, to bill you and to keep you informed of any changes. We may periodically use the Customer Information to contact you with notifications of new developments, offers and services. You can elect to stop receiving these communications at any time by emailing us at with subject field mailing list-opt out.
  2. Your Customer Information will remain private and will not be released to any third except where:-
    1. it is required by law to disclose to the relevant authorities;
    2. it necessary to enforce or apply the terms of any of our user agreements; or
    3. it necessary to protect the rights, property or safety of any Rumah Ranting hotels website, our employees, other users.
  3. You acknowledge and agree that we may from time to time access your account and other parts of the service as necessary to identify, investigate or resolve technical problems or to respond to service complaints.
  4. Any feedback, data, comments, suggestions, ideas or the like that we receive through our websites, other than your Customer Information, will be regarded as non-confidential. You agree that we may have unrestricted right to use or reproduce such non-confidential information in any manner and for any purpose as we deem fit.
  5. This site has security measures in place to protect against loss, misuse and alteration of information under our control. Please note, however, that no data transmission over the internet is completely secure. As a result we cannot ensure or warrant that a third party will not unlawfully access your Customer Information and you transmit such information at your own risk. We advise you to take all necessary precautions and we suggest that you keep all personal codes and passwords safe and prevent others from accessing them.
  6. You may not reproduce, create hyperlinks to or from, distribute, transmit, display, broadcast, publish, license, modify, translate, create derivative works from, transfer, sell or otherwise deal in or with any of the information contained in this website by any means without the express prior written permission of Rumah Ranting; provided, however, that the information may be downloaded and reproduced solely for private non-commercial use.
  7. Effort has been made to ensure that the information on this website is accurate but Rumah Ranting does not make any representation or warranty of any kind or accepts any liability as regards the accuracy of the information.
  8. Whilst we seek to ensure that your privacy is protected, no indemnity or acceptance of liability of any nature is provided to you and you accept the inherent risks of using this website.

Links: Rumah Ranting may contain links to other sites operated by parties other than such as Paypal which verify your credit card information and 3rd party clearing companies. Rumah Ranting is not responsible for the privacy practices or the content of such web sites.

Cookies: Like many websites, we use "cookie" technology to collect additional website usage data, for our system administration and to improve our Services, but we do not require cookies for many parts of our Services such as searching and looking at public user profiles or lists. A cookie is a small data file that is transferred to your computer's hard disk. Rumah Ranting may use both session cookies and persistent cookies to better understand how you interact with our Services, to monitor aggregate usage by our users and web traffic routing on our Services, and to customize and improve our Services. Most Internet browsers automatically accept cookies. You can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. However, some Services may not function properly if you disable cookies.

Log Data: Our servers automatically record information ("Log Data") created by your use of the Services. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We receive Log Data when you interact with our Services, for example, when you visit our websites, sign into our Services, interact with our email notifications, use your Rumah Ranting account to authenticate to a third-party website or application, or visit a third-party website that includes a Rumah Ranting button or widget. Rumah Ranting uses Log Data to provide our Services and to measure, customize, and improve them. If not already done earlier, for example, as provided below for Widget Data, we will either delete Log Data or remove any common account identifiers, such as your username, full IP address, or email address, after 18 months.

Third-Party Service Providers: Rumah Ranting uses a variety of third-party services to help provide our Services, such as advertisements ("Google Adsense") provided to you on our websites, and to help us understand the use of our Services, such as Google Analytics. These third-party service providers may collect information sent by your browser as part of a web page request, such as cookies or your IP address.

Information Sharing and Disclosure

Your Consent: We may share or disclose your information at your direction, such as when you authorize a third-party web client or application to access your Rumah Ranting account.

Service Providers: We engage service providers to perform functions and provide services to us in the Indonesia and abroad. We may share your private personal information with such service providers subject to confidentiality obligations consistent with this Privacy Policy, and on the condition that the third parties use your private personal data only on our behalf and pursuant to our instructions.

Law and Harm: Notwithstanding anything to the contrary in this Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect Rumah Ranting's rights or property. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your information.

Business Transfers: In the event that Rumah Ranting is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. The promises in this Privacy Policy will apply to your information as transferred to the new entity.

Non-Private or Non-Personal Information: We may share or disclose your non-private, aggregated or otherwise non-personal information, such as your public user profile information, public Tweets, the people you follow or that follow you, or the number of users who clicked on a particular link (even if only one did).

Our Policy Towards Children

Our Services are not directed to persons under 13. If you become aware that your child has provided us with personal information without your consent, please contact us at We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information and terminate the child's account.

Changes to this Policy

We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be at If we make a change to this policy that, in our sole discretion, is material, we will notify you via an @RumahRanting update or email to the email address associated with your account. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.

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